FAQs
Usability and materials
Our products are handmade with love by Noa.
All products are made with high-fire stoneware or porcelain, and are glazed and fired to cone 6 (1220 c). This process ensures that our products are dishwasher and microwave safe.
They were designed for you to use them as you wish!
Shipping
I currently only ship in Israel (but planning on expanding to other countries).
I ship using Israel Post and shipping price is calculated based on the package weight.
Processing time is between 1-4 business days.
For back-stock or custom made orders please allow a processing time of 2-4 weeks (I will do my best to ship your order as soon as possible).
Returns
Returns are accepted within 7 days after your order arrived.
If you wish to make a return for any reason please contact us at info@potterybynoa.com
Returns must be sent in the original packaging in order to prevent damaging the products on its way back.
We will refund your order not including shipping cost.
Please contact us if you received a wrong/damaged item and we'd be happy to help!
Custom orders
If you wish to order a custom product please contact us and we'd love to work together!
Bear in mind that custom orders take 2-4 weeks to be produced and shipped.